After a series of dangerous incidents in which the phones overheated, Samsung recalled the devices on September 15, 2016, and again on October 13, 2016. The Department of Transportation issued a 2016 statement banning both recalled Galaxy Note 7 phones and refurbished versions.
“We recognize that banning these phones from airlines will inconvenience some passengers, but the safety of all those aboard an aircraft must take priority,” then-Transportation Secretary Anthony Foxx said in 2016. “We are taking this additional step because even one fire incident in-flight poses a high risk of severe personal injury and puts many lives at risk.”
“The fire hazard with the original Note 7 and with the replacement Note 7 is simply too great for anyone to risk it and not respond to this official recall,” said US Consumer Product Safety Commission (CPSC) chairman Elliot F. Kaye. “I would like to remind consumers once again to take advantage of the remedies offered, including a full refund. It’s the right thing to do and the safest thing to do.”
In a December 2016 statement, Samsung said 93% of recalled Galaxy Note 7 phones had been returned, but that the company was rolling out a software update that month that would render the phones unusable.
“Consumer safety remains our highest priority,” it said in the statement.
