A winter storm expected to hit the Northeast is causing thousands of flight delays and cancellations.
The National Weather Service has issued a winter storm warning for areas around New York City, extending into Connecticut and New Jersey. The service expects heavy snow accumulations between six and nine inches.
About 1,400 flights in the US have been canceled, as of 2:20 p.m. ET, according to flight-tracking service FlightAware. Over 5,100 US flights have been delayed, per the service.
Affected travel hubs, including New York’s John F. Kennedy, LaGuardia, and Newark Liberty airports, have begun issuing weather warnings.
Some airlines have begun offering solutions to travelers affected by the storm. JetBlue, Delta, and Southwest have all waived fare differences for those changing flights from airports around the New York metropolitan area.
The delays and cancellations come during a high-density travel period around the winter holiday. AAA projected that 8.03 million Americans would fly domestically between December 20 and January 1.
Here is the best advice for what to do if your flight is disrupted.
1. Know your rights as an airline passenger in the US
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According to the Department of Transportation, there is no law requiring US airlines to compensate passengers for disruptions caused by uncontrollable events, such as weather. That also includes air traffic control delays.
The only rule carriers must follow is to refund customers in the event of cancellations, even for non-controllable events. And that does not mean travel credits or vouchers — it must be cash, and includes any add-ons, such as bags or seats.
But carriers do not owe meals, hotel rooms, or financial compensation for storm-related cancellations or delays — because the cause is the weather, not the airline.
Passengers are still entitled to a refund or rebooking on the same airline, but carriers are not required to provide additional accommodations or rebook on another airline.
If you choose to travel but your flight is delayed or canceled, ask the airline for the reason — ideally in writing — so you know what you’re entitled to. Airlines have different policies for disruptions they control, like crew or maintenance issues.
The DoT’s Airline Customer Service Dashboard — launched in 2022 — shows what the 10 largest US airlines promise in those cases, including rebookings, meal vouchers, and hotel accommodations.
2. Monitor your airline’s app for rebooking options
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When a flight delay or cancellation is announced, expect people to flock to the nearest customer service line for assistance, and for the phone lines to clog.
Wait times can be painfully long, and the best alternatives will likely go quickly. However, some airlines offer the option to rebook on their website or mobile app and waive any fees, making it sometimes easier to make changes online than in person.
If all available options are exhausted, have a plan B, such as waiting to speak with a live agent, contacting the airline through social media, or booking a hotel for the night.
Direct messaging on Facebook or Twitter can actually serve as a virtual placeholder, and you may hear back via chat before speaking to a live agent.
Here are the phone numbers for each airline:
- Alaska: 1-800-252-7522 or text 82008
- Allegiant: 1-702-505-8888
- American: 1-800-433-7300
- Avelo: 1-346-616-9500
- Breeze: No phone number to call, but you can text the airline at 501-273-3931. If you call this number, it’ll tell you different ways to contact Breeze, like via email or Facebook Messenger.
- Delta: 1-800-221-1212
- Frontier: No phone number. The best way to contact Frontier is via online chat or email.
- JetBlue: 1-800-538-2583
- Southwest: 1-800-435-9792
- Spirit: 1-855-728-3555
- Sun Country: 1-651-905-2737
- United: 1-800-864-8331
3. Ask for a hotel or meal voucher
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For controllable delays or cancellations that result in a customer waiting at least three hours for a new flight or requiring an overnight stay, several airlines will offer meal or hotel vouchers.
Carriers offering both are Alaska Airlines, Allegiant Air, American Airlines, Delta Air Lines, Hawaiian Airlines, JetBlue Airways, Southwest Airlines, Spirit Airlines, and United Airlines, per the DoT dashboard.
Frontier Airlines is the only carrier that does not offer accommodations in the event of an overnight delay or cancellation, but it will provide a meal voucher.
For US airlines not listed on the dashboard, or in cases where the disruption is uncontrollable (like because of a winter storm), or if the compensation is unclear, simply ask.
It never hurts to request a meal or hotel during flight disruptions, and you might get lucky with a goodwill gesture from the carrier.
4. Check if your credit card company offers travel insurance
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Several major banks offer credit cards that come with travel insurance, like Chase’s Sapphire Reserve or American Express’ Platinum Card. Both offer trip protection, meaning customers who purchased their flight with that specific card can reap the benefits.
For example, in the case of a major storm system, it’s likely many passengers will end up stranded in random cities across the US.
However, banks with travel insurance included can reimburse cardholders for unexpected expenses outside their control, including hotel, meal, and transportation costs.
Travel insurance does not apply in all circumstances, like short delays, so be sure to check your policy before making a claim — but it also doesn’t hurt to make the claim anyway, even if the answer is no.
5. Know when to walk away
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During the holidays, it’s easy to lose sight of your purpose — seeing friends and family or simply getting away from home for a few days.
However, delays and cancellations are inevitable. Don’t spend all day sitting around waiting — give yourself a cut-off time. Once that moment passes, consider alternative means of getting to your destination, such as driving or taking a bus or train (which may also be covered by travel insurance).
If you are stuck in another city and have no other option but to stay in a hotel or wait at the airport, decide how you want to spend your time and make a plan.
Editor’s note: This article was originally published in 2023 and has been updated.
